Customer Testimonials
Great people to do business with. Laurie and Mike were very attentive to my needs and worked very hard to make sure I ended up with a car that I love within my budget.
We haven't had a car payment in 11 years, and Gram made getting a vehicle so smooth, We had are grand babies with us and he never flinched he was very kind to them and even helped by playing with them. Gram helped us out tremendously and we would definitely go see him again,
Great customer service!
Pete Ojimba helped me and my mother look at cars and he did such an amazing job! We informed him that we had a budget and he showed us everything they had and even tried to work with us with our trade in. Thank you so much Pete!
Service was done in a professional and timely manner. Staff was pleasant and friendly.
My vehicle was serviced in a reasonable amount of time and the technicians/representatives were informative, friendly, and helpful!
All good
The waiting area is nice and comfortable with free snacks and soft drinks and the service never takes too long
Prompt courteous service
Really like their prompt and courteous service. Very thorough and they are really attentive to detail. I know my Ioniq 9 is in safe hands with the highland Webb Hyundai. Thank you.. Magesh
The service was performed in a timely manner & everyone was very polite. I scheduled an oil change at 1 price point, which changed upon arrival. I was told this is due to my car requiring synthetic oil. However I was provided a new customer discount. Much appreciated. A video inspection of my car was texted to me. Never experienced that prior to coming here.
Day 1 we we made comfortable, no sales pressure. Especially our product specialist John Crawford "Big John ". In addition, We received a decent price for our trade in .. Highly recommended 👌
They got me a great deal, though I researched a little bit more than my salesman. I believe he was new at the job. A couple managers helped out and another salesman Joe, which was super nice very Informative. I did not give five stars since my salesman did not give me all the paperwork I needed to get warranties changed and that I found the deal on my own
Kyle, Mimi, and Big John were great in assisting me. I was turning in a lease and getting another one. They were very helpful in my decision making and explaining all of my options. Big John also tossed in a Veteran Marines cap for my husband ,which i thought was a nice gesture. I've purchased several vehicles from them and it has always been a pleasure.
Service was good, the people were friendly, got a good deal. I appreciate it. I would recommend this dealership to my friends
Mark and Tyler guided me through the entire process everyone was super knowledgeable and made it happen for me! EXTREMELY HAPPY with my 2027 Kona!! Definitely recommend Webb Hyundai of highland.
I guess the job was done ok. The prices are sky high. Will not go there because of that. Plus there were employees just standing around with their hands i. Their pockets chatting. I dont like to have to pay for their paychech.
Exceptional service!!!
Loved the video review by your tech
The level of service I get at Webb Hyundai of Highland is consistently fantastic but this time they raised the bar even higher! Anthony was my service advisor and he was professional and kind. Then a link I shared with me of the work done on my vehicle and this included a video of my car, while it was up for an inspection. The technician, Rodney, walked through each and every part of my car. The detail was amazing! From starting on my license plate, to the paperwork and then through each item as he showed me on my car; ... Read More Google - Oct 29, 2026
Professional in every respect from check-in to waiting for the service to be complete. I was very pleased with the video of the service summary and the checkout process. Well Done!!
If I could give 0/5 stars I would. I brought my 2015 Hyundai Sonata 2.0T to Webb Hyundai for a Check Engine Light and sluggish acceleration, which they diagnosed as a failed turbocharger and boost pressure sensor. Even though my Assurant MaxCare warranty covered the entire job at genuine Hyundai factory MSRP and book labor—paying Webb Hyundai directly—the dealership padded the bill by adding 30%–89% parts markups above factory MSRP. They refused to work with me on these inflated markups, forcing me to pay out of pocket just to get my keys back, and after keeping my car for nearly three ... Read More Google - Oct 28, 2026
This was my third purchase from big John so that alone should speak for itself.
John Crawford (“Big John”) at Webb Hyundai made leasing our new Plug-in Hybrid Tucson a breeze! He never pressured us, he was up front about the entire process, was organized and efficient and very knowledgeable about our car. And, if he didn’t know the answer, he found somebody who did. There were no surprises – just great customer service, all done with a smile and a few Dad jokes 😊 And, he followed up after we took the car home to see how everything was, and is always available for questions. Thanks Big John!
I was not greeted upon entry even though there was an advisor present. Waited a good 20-30 seconds before she even acknowledged that I was there. After the service was completed and my car was waiting for me to pick up, I didn’t receive a call. I just happened to go back and see that it was done and waiting. It was dirty so no car wash was given even though every service states a car wash. They NEVER wash the car after my services. However I always bring this to their attention and they do wash it. I ... Read More Google - Oct 25, 2026
Staff was great but techs were unable to solve the problem. Left vehicle at dealership with full tank of gas for 10 days. Requested that they drive car more than 5 to 10 miles in order to identify abnormal sound. Said they couldn't hear anything but when I picked up car tank was still completely full. If the vehicle was driven it wasn't very far. Guess I will try Merrillville Hyundai
Had a really good experience at Webb in Highland. Big John took great care of me and made sure I got a good deal. Great customer service all around. The staff was kind and welcoming. Even days after my purchase, they made sure I was good to go.
Amazing dealership with an amazing staff! Shout-out to Kyle and Mark for making my car-buying experience so smooth.
Webb Hyundai is the best. They're in Indiana and I drive there from where I live every time I have a problem with my car, and the service they provide is the best.
Always wonderful service. Never feel pressured. There is never a rushed feeling with any salesperson. Will always do business with them.
...friendly, low-environment...no pressure to buy
Webb Hydundai did a great job serving my truck on Monday! They even noticed some additional things that were covered under my warranty and will be taking care of this on my next visit. Enos, was so kind and took care of me from start to finish! Give him a raise.
The service team ordered the part for my vehicle and installed it quickly. Great job Webb Hyundai 👍🏽
Great Service and very professional. Didn’t think it would take 2 hours for an inspection and oil change but it’s fine.
Mike and Jonathan were super helpful in getting my vehicle serviced and back to me. Parts had to be ordered to correct a seatbelt issue. Once the parts were in, Mike called to schedule service and Jonathan took care of me when I arrived they were both extremely polite and attentive during my visit and I truly felt valued.
excellent customer service very satisfied with their work very friendly atmosphere thank you Web Hyundai Highland
Pete went above and beyond. I truly appreciate and love Hyundai. He took care of everything and made sure we were taken care of. Thanks Pete!!
It is always a great experience with our Service advisor Anthony Rivera. He is so helpful and knowledgeable. Always goes above and beyond explaining everything.
I was shocked to see that I had no discount available for my oil change since I just bought my car there a month ago. Disappointed with the price. But was done in a timely manner. Very nice staff.
I made a 10:15a appt for an oil change, and didn't get my vehicle back until 12:44p. WHAT was the purpose of an appointment??? They either need to figure out their appointment system, or understand appointments take priority over walk-ins.
First of all let me say we have been loyal Hyandai customers for 3 yrs now. So loyal we have encouraged friends and family members to buy a Hyundai . So let me tell you how Hyandai rewards loyalty..
While we were traveling to see family my Santa Cruz got at check levels for transmission light. We had just had my transmission replaced not even 2 weeks through Hyandai.
My husband brings in the car, tells them what happened and they charge us 800. 200 dollars for a diagnostic fee even though we told them what happened with the transmission. And then proceeded to charge ... Read More Google - Sep 21, 2026
There were no communication informing me what the issue was with my car. I had to call and inquire about my car. When I spoke to someone, the person informed me that someone called but could not reach me and I stated no one left a voicemail. I didn’t have my vehicle for almost 2 months and all I got was I’m sorry. I was restricted where I can go in the loaner vehicle and also my mom was sick. Again, all I got was I’m sorry. When it time to retrieve my vehicle the person asked me ... Read More Google - Sep 19, 2026
Beware do not take your car here. The technician diagnosed my car wrong and I took it back the day after picking it up with the same problem. Charge $500 the first time then almost $400 the second time instead of taking responsibility for the technician diagnosing my car wrong. How the next day i bring my car back with the same issue that was suppose to be fixed. They beat me out my money but I'm firm believer in karma. So please people Beware of this dealership service department. Obviously the people here not honorable people. Enjoy that money you ... Read More Google - Sep 10, 2026
Unfortunately, you cannot use the service without the appointment and to get one you have to go through the whole stupid AI think they got over there which is so annoying that I decided to give up
ILLEGAL PRACTICES!! READ BEFORE YOU BUY
I will be reporting them first thing Monday morning to Indiana Secretary of State’s Auto Dealer Services Division for licensing and title violations, and the Indiana Office of the Attorney General for consumer fraud and deceptive sales. Everything I searched shows what they did was wrong I'm glad the person I was with filmed the guy who wouldn't give the price to me.
Here's how they scam you:
1. Don't give you a price on used inventory
2. TAKE THE STICKER OFF WHEN WE WALK UP TO THE CAR AFTER TALKING ... Read More Google - Aug 8, 2026
Do not use! Treated me like garbage bec I know the business! New salesman was late for his appointment. Wasn’t even at work on time. It was 40 minutes, sitting in a chair waiting, and I hadn’t even had someone bring me a vehicle to look at not playing the car games be more customer friendly!
NEVER EVER! WORST SERVICE EVER BY SALES! THIS PLACE WAS A JOKE! I give them all the info for my purchase including stock numbers. They set an appointment and then the sales person was late to work. I gave them the roadmap to the sale and they want to play games! Because, I was an informed consumer and wanted control of my sale they treated me like garbage! I would never go here again and neither should you!!!!!! I got laughed at and hung up on because I was not going to play by their rules! IF you are an ... Read More Google - Aug 7, 2026
If I could give zero stars,I would. We have a warranty that covers tires. I had a screw in my tire. They said that because the tire was under 3 thread they wouldn’t repair it. However, a) the car only has 36,000 miles and b) the tire I asked for a repair on was a new tire they replaced just 14,000 miles before. So, 2 tires I got at 22,000 miles and two that were new are really all under 3 thread? They either lie to not pay the warranty, give bad tires when they replace them and/or give you bad tires when ... Read More Google - Aug 7, 2026
Took over an hour for an oil change that I had a scheduled appointment for. They didn’t check my engine out as well, because my engine locked and did the same day.
Joshua Ortega was great to work with! He listened to my needs, especially the price range I wanted to stay within, and helped me get into the vehicle I wanted. Although the process took a little longer than expected, he kept me informed every step of the way and sincerely apologized for the wait. He was professional, polite, and made sure I had a great experience. I highly recommend Joshua to anyone looking to purchase a new or used vehicle! UPDATED 8/28/26 I have yet to receive spare key for my vehicle as promised during the sale. The previous owner of ... Read More Google - Jul 26, 2026
After waiting outside for 10 minutes for a salesperson I finally went inside to find someone. I let him know I wanted to test drive a Elantra N. He asked for my drivers license, after he took photos of my drivers license he then decides to let me know that I can ONLY drive the car if I agree to a price and deal. Why would I agree to a deal on something I haven’t even driven yet? He tells me that it’s a sports car and I know what I’m getting, actually I don’t because not ... Read More Google - Jul 23, 2026
Honestly, you guys are great. You got the two stars because you attached me to Everwise credit union. Even after I had one of their employees walk me through how to set up auto pay on their app. They were sending my car payment to an indirect share account. And I found out After two months-From their collection agency when they texted me wanting payment. And they’re gonna go ahead and send That late payment right on to the credit bureau.
A lot of people say it’s not a big deal but I’ve worked hard to keep ... Read More Google - Jul 21, 2026
Feeling an obligation to share what I witnessed ….came in with a friend whose car needed a diagnostic check … it resulted in them telling us what immediately felt like a misleading and obviously dishonest report … such loose engine mounts that the engine shakes and quote “it might fall off while you drive” and a quote”shredded up serpentine belt” …. I wish I would’ve taken a picture of the belt it was maybe 3 months old it was previously replaced with a new alternator… the engine mounts that were “so loose”gave no indication of that no shaking no noticeable moving ... Read More Google - Jun 9, 2026
DO NOT BUY A CAR FROM WEBB HYUNDAI! I bought a new Hyundai Sonata from them. A new car should be basically flawless.
A week after I bought it, I noticed while stopped at a gas station that the splash guard underneath the front of the car came loose and was slightly torn. Also, there were deep scratches under the front of what should've been a NEW CAR. Webb Hyundai's lot porters or "vehicle delivery specialists" must've parked too far forward and into a high curb or parking block when moving the car around.
I ... Read More Google - May 15, 2026
Horrible service department. Made appointment for recall (anti-theft campaign) on their website. You can make an appointment same day, I made my for 2 days later. Arrive for appointment, no parts. They tried to tell me I made the appointment via the call center and they didn't have my VIN. Had to reschedule so they could order part. Waited 5 hours for "repair" because their computers were down....probably not true. They do not review why you are coming in when you make an appointment on line.
Gavin is a bully. He does not care about getting you in the right vehicle but only about making the sale as any cost to the buyer. Do not trust this salesman.
Don’t waste your time at this dealership drive straight to the Merrillville location! Pushy salesman that try to give you nothing for your trade! Thank god we knew better & walked away. The Merrillville location was a way better experience from start to finish.
I recently had the experience
of trying to buy a car from this dealership, not the greatest . From bouncing me around to try different salesmen and pulling up a completely inaccurate score insinuating i need a cosigner . They weren't directly rude but they tried to treat me and my mother as if we were dumb and didn't know how things worked .It was very distasteful by some point i just had to decide it wasn't worth buying a car there or being taken advantage of . Being a young first time car buyer it was important i felt ... Read More Google - Apr 30, 2026
Stanley is awesome, Josh from finance will slip in additional money so beware and pay attention. Me and my husband spent 3- 4 hours there after he already spent about 3 hours earlier getting everything set up for me to to in and just sign. I added a warrant which made my payment higher, ok, signed, and left, the down payment was made earlier that day. I should have paid more attention when I signed but Josh made my down payment $200 more and said nothing and had Stanley call a week later to say I signed and had to come pay the ... Read More Google - Mar 18, 2026
PLEASE AVOID THIS DEALERSHIP AT ALL COSTS! And definitely do not bring your young children with you when you purchase a vehicle here. I had my 2 young children with me at time of purchase (2 under 4), because my babysitter called in sick. The dealership totally took advantage of this. My children had been sitting there for 3 hours, & were over it, & wanted to go home. The dealership ran with this. And rushed signing through the paperwork at the end. Making it seem like they were "helping me out", & trying to "get me out of there as ... Read More Google - Mar 2, 2026
Bad experience, so me and my husband and my kid went to buy a car from there. We drive over 200 miles on new years eve and were very excited. After my husband test dive it he noticed a few thinks. Little noise and tires been 5 years old and a light on the dash. TPMS light. When we sit down to talk about that “Big John “ told us it will go away ones they pump the tires. After all the commotion in the purchase that turn out pretty bad and unpleasant experience. My husband explain in previous rewiev the details. I ... Read More Google - Jan 24, 2026
I had a mixed experience at Webb Hyundai, and if it weren’t for my salesman, Stan, I’d probably give this place one star.
I showed up at 9:00 AM, ready to buy a car, but didn’t drive away until 4:45 PM—almost eight hours later. The worst part? They waited until the very last minute to start detailing my vehicle. When I finally got it, the seats, carpet, and center console hadn’t been vacuumed, and there were still smudges on the seats that clearly hadn’t been wiped down properly.
Thankfully, Stan was a bright spot. He was ... Read More Google - Oct 26, 2025
The service staff is very polite and professional, but the pricing is absolutely outrages ! The only reason I brought my Hyundai Tucson here at all for the Check Engine issue was because I was sure it was an issue with the catalytic converter and it was possibly covered under a manufacture warranty. Unfortunately, the light was off when I took it in so they couldn't find anything wrong with it. They then suggested other services, of course. The costs for their suggestions were as follows: Wiper blades $80, rear wiper blade $45, and a cabin air filter $110 !! I just replaced the ... Read More Google - Oct 1, 2025
I had an outstanding experience working with Noah. From the beginning, he was attentive, professional, and genuinely focused on understanding what I was looking for in a vehicle. He asked the right questions, listened carefully to my preferences, and guided me through the process with clarity and expertise. His knowledge and customer-oriented approach made the experience seamless and enjoyable. I would highly recommend Noah to anyone seeking a new vehicle.
Was recently interested in a used car. Found it on their website a couple days before we left for vacation. Called and set up an appointment for Labor Day September 1st. Gave the salesperson my contact info and told them to let me know if the car was sold prior to us coming back. A week goes by didn't hear anything so assumed the car was still for sale. looked at the website was not listed so reached back out to the salesperson on Saturday before our appointment and was told the car is still available to purchase. Also ... Read More Google - Sep 2, 2025
Disappointed in the service I received on my last visit. Not the service I am used to.
Ari was excellent at meeting all of our requests, closing the deal, and teaching us how to use all of the features of the car. Thank you Ari!
John Crawford was very knowledgeable and helpful with my purchase and helped with the radio/it stuff
Always treated well .second vehicle i purchased from this dealership friendliness people to work with.
My experience with Webb Hyundai in Highland was simply outstanding. Everyone was extremely professional and the repair work was excellent. I've been a long term customer for the past 20 years. Thank you for all your efforts!.
Everything went well. The only disappointing thing is having to pay the credit card fee on the almost $4000 service bill. I wouldn’t really expect it from a big dealership like you guys to charge that.
Very Happy with my new (used) Hyundai Tucson! Matthea was great and helped move things along despite some hiccups on my end with a bank transfer. They were flexible and able to come up with a solution so i could still drive my car home that day. I would definitely come here again.
Was there for about 4-5 hours to buy a palisade and it seemed they were understaffed for a Saturday which is why it may have taken that long. So needs more staff on Saturdays
Quickly checked in. All questions were answered. Employees provided me with quick and efficient service.
Friendly and welcoming staff from the beginning, refreshments and TV entertainment while waiting was very appreciated! Stanley was amazing, great service and knowledgable, thank you!
WEBB Hyundai has always been incredibly responsive, helpful, and easy to deal with. Everybody at the dealership is extremely friendly.
Mark has been great at considering our circumstances and has been reliable and timely throughout the process. The only downside of our experience at Webb Hyundai was that one of the salespeople kept trying to sell us additional protections, even though we had limited time and clearly expressed multiple times that we were not interested. However, Mark was excellent in assisting us with the car purchase.
Welcoming and friendly from the start. Would recommend this dealership to all my friends and family
Noah was great. Couldn’t have anyone better. Noah made my Family’s day by helping us get into our family car. Go see Noah he is great.
Brandon was extremely helpful in helping me look for a car that is right for me. I told him exactly what I needed and he knew the perfect car that would peak my interest. Overall a wonderful experience in the search for my new car with him.
Repair estimate cost not built-in the final cost. NOT GOOD!!!